6. Lab at OPM Design Operations
Partner: U.S. Office of Personnel Management (OPM), The Lab at OPM
Date: June 2020–April 2025
Category: Design Strategy, Communication Design, Information DesignDescription: The Lab at OPM enabled and engaged public sector employees to transform their programs, processes, and people through human-centered design, both through educational offerings and project-based work. The Lab’s goal was to create the conditions that enable a dynamic public sector to deliver effective programs, services, and products.
Multidisciplinary in nature, the Lab’s staff was comprised of service designers, educators, Veterans, lawyers, researchers, and visual designers.
Process flow chart for business development for the Lab at OPM (2022). Case study one-pagers for Lab partnership with Center for Disease Control (CDC), and a project with Office of Personnel Management Retirement Services (OPM RS). Capacity-building process map for design innovation in a hierarchical organization (2021).